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Online Dispute Resolution Online Dispute Resolution

Ethan Katsh, Janet Rifkin

An essential tool for dispute resolution professionals and for anyone considering using dispute resolution in their lives and work. Online Dispute Resolution explains the many diverse and unique applications of doing conflict resolution online. The authors examine the tremendous growth of online dispute resolution—including its use by eBay and other e-commerce companies—and reveal the enormous possibilities to come, along with the many employment opportunities for practitioners in the field. They show how the online environment will affect the role of those concerned with dispute resolution just as it has brought changes to those who practice law, sell stocks, or run for office. For those who see the value of technology as a critical building block in the future of dispute resolution, Online Dispute Resolution will be an indispensable resource.

“At last! The definitive response for those wondering how consumers will fare in the e-commerce world. Practical solutions for creating the ‘clean, well-lighted’ global electronic marketplace.”
– Scott Cooper, manager for technology policy, Hewlett-Packard

“Online Dispute Resolution by Ethan Katsh and Janet Rifkin, a valuable ODR primer for lawyers, mediators, and business people, will increase in importance with the ongoing rise in global e-commerce, particularly between businesses (‘B2B’).”
– Doug Simpson, legal counsel, Trumbull Services, L. L. C.

“This is a pioneering and important book that will have a lasting effect not only on the field of dispute resolution, but on the whole spectrum of e-commerce-related legal and policy issues. The authors labeling of technology as ‘the fourth party’ breaks new ground and will shape all further discussions of this topic.”
– Steve Abernethy, president and CEO, SquareTrade

Other Contributions:

Alan Gaitenby, "Online Dispute Resolution," The Internet Encyclopedia, John Wiley & Sons, Inc. (forthcoming 2003)

Ethan Katsh, Introduction to E. Ruggiero and M. Pierani, Online Alternative Dispute Resolution Systems (Milan, Italy (2002))

Alan Gaitenby, "ODR – The American Experience" in E. Ruggiero and M. Pierani, Online Alternative Dispute Resolution Systems, (Milan, Italy (2002)).

Ethan. Katsh, “The Emergence of Online Dispute Resolution,” in Roquilly, Ecommerce and Legal Regulation (Paris, France, 2001)

Ethan Katsh, “Law and Technology” in The Oxford Companion to American Law  (New York: Oxford University Press, 2002)

E. Katsh, “Online Dispute Resolution,”  in Aresty and Silkenat, Guide to Internation Business Negotiations (Chicago, American Bar Association, 2000).

E. Katsh, “Introduction” to Giovanni Ziccardi, Law and The Internet" (Rome, Italy, 2000).


Alan Gaitenby (co-author), “The First International Competition for Online Dispute Resolution: Is this Big, Different and New?” International Journal of Arbitration (Vol. 19 No. 4 August 2002)

Ethan Katsh, "Online Dispute Resolution: The Next Phase"  LexElectronica (2002)  <>

Ethan Katsh, “Online Dispute Resolution: Lessons from the Ecommerce Revolution,” Northern Kentucky L. Rev., 2001.

Ethan Katsh, Janet Rifkin and Alan Gaitenby, “E-Commerce, E-Disputes, and E-Dispute Resolution: In the Shadow of  ‘eBay Law’” 15 Ohio State Journal of Dispute Resolution 705-734 (2000) (

Janet Rifkin, “Online Dispute Resolution: Theory and Practice of the Fourth Party,” 19 Conflict Resolution Quarterly 103-115 (2001).

Ethan Katsh, “Cybertime and Cyberspace,” Visions Magazine (2001)

Ethan Katsh, “The New Frontier: Online ADR Becoming a Global Priority,” Dispute Resolution Magazine, pp. 6-9 (Winter, 2000).

Ethan Katsh, “Lessons From The Web: What Happens When a Glacier Starts to Melt?Jurist  ( (1999)

Ethan Katsh, “Cyberspace and Law: Some Speculations on the Movement From Place to Process” Net Jus ( (1999)

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