Online Dispute Resolution: Theory and Practice


A Treatise on Technology and Dispute Resolution

 

Mohamed  S. Abdel Wahab, Ethan Katsh and Daniel Rainey

( Eds.)

 

Published, sold and distributed by Eleven International Publishing
The Hague, Netherlands   www.elevenpub.com

 

Foreward by Richard Suskind

 

Introduction

 

Contributors, Publisher and Copyright Information

 

Ethan Katsh

ODR: A Look at History – A Few Thoughts About the Present and Some Speculation About the Future

 

Leah Wing and Daniel Rainey

Online Dispute Resolution and the Development of Theory

 

Orna Rabinovich-Einy and Ethan Katsh

Lessons from Online Dispute Resolution for Dispute Systems

Design

 

Arno R. Lodder and John Zeleznikow

Artificial Intelligence and Online Dispute Resolution

 

Sanjana Hattotuwa

Mobiles and ODR: Why We Should Care

 

Vikki Rogers

Knitting the Security Blanket for New Market Opportunities – Establishing

a Global Online Dispute Resolution System for Cross-Border

Online Transactions for the Sale of Goods

 

Aura Esther Vilalta

ODR and E-Commerce

 

Pablo Cortés

Online Dispute Resolution for Consumers – Online Dispute Resolution Methods for Settling Business to Consumer Conflicts

 

Colin Rule and Harpreet Singh

ODR and Online Reputation Systems – Maintaining Trust and Accuracy Through Effective Redress

 

Daniel Rainey

ODR and Culture

 

Noam Ebner

ODR and Interpersonal Trust

 

Daniel Rainey and Ethan Katsh

ODR and Government

 

Ruha Devanesan and Jeffrey Aresty

ODR and Justice – An Evaluation of Online Dispute Resolution’s Interplay with Traditional Theories of Justice

 

Nicolas W. Vermeys and Karim Benyekhlef

ODR and the Courts

 

Frank Fowlie

Online Dispute Resolution and Ombudsmanship

 

Ernest Thiessen, Paul Miniato and Bruce Hiebert

ODR and eNegotiation

 

Noam Ebner

e-Mediation

 

Mohamed S. Abdel Wahab

ODR and e-Abritation – Trends & Challenges

 

Arthur Pearlstein, Bryan Hanson and Noam Ebner

ODR in North America

 

Marta Poblet and Graham Ross

ODR in Europe

 

Tania Sourdin and Chinthaka Liyanage

The Promise and Reality of Online Dispute Resolution in Australia

 

Zhao Yun, Timothy Sze, Tommy Li and Chittu Nagarajan

Online Dispute Resolution in Asia

 

Gabriela R. Szlak

Online Dispute Resolution in Latin America – Challenges and Opportunities

 

Mohamed S. Abdel Wahab

Online Dispute Resolution for Africa