Online Dispute Resolution: Theory and Practice

A Treatise on Technology and Dispute Resolution


Mohamed  S. Abdel Wahab, Ethan Katsh and Daniel Rainey

( Eds.)


Published, sold and distributed by Eleven International Publishing
The Hague, Netherlands


Foreward by Richard Suskind




Contributors, Publisher and Copyright Information


Ethan Katsh

ODR: A Look at History – A Few Thoughts About the Present and Some Speculation About the Future


Leah Wing and Daniel Rainey

Online Dispute Resolution and the Development of Theory


Orna Rabinovich-Einy and Ethan Katsh

Lessons from Online Dispute Resolution for Dispute Systems



Arno R. Lodder and John Zeleznikow

Artificial Intelligence and Online Dispute Resolution


Sanjana Hattotuwa

Mobiles and ODR: Why We Should Care


Vikki Rogers

Knitting the Security Blanket for New Market Opportunities – Establishing

a Global Online Dispute Resolution System for Cross-Border

Online Transactions for the Sale of Goods


Aura Esther Vilalta

ODR and E-Commerce


Pablo Cortés

Online Dispute Resolution for Consumers – Online Dispute Resolution Methods for Settling Business to Consumer Conflicts


Colin Rule and Harpreet Singh

ODR and Online Reputation Systems – Maintaining Trust and Accuracy Through Effective Redress


Daniel Rainey

ODR and Culture


Noam Ebner

ODR and Interpersonal Trust


Daniel Rainey and Ethan Katsh

ODR and Government


Ruha Devanesan and Jeffrey Aresty

ODR and Justice – An Evaluation of Online Dispute Resolution’s Interplay with Traditional Theories of Justice


Nicolas W. Vermeys and Karim Benyekhlef

ODR and the Courts


Frank Fowlie

Online Dispute Resolution and Ombudsmanship


Ernest Thiessen, Paul Miniato and Bruce Hiebert

ODR and eNegotiation


Noam Ebner



Mohamed S. Abdel Wahab

ODR and e-Abritation – Trends & Challenges


Arthur Pearlstein, Bryan Hanson and Noam Ebner

ODR in North America


Marta Poblet and Graham Ross

ODR in Europe


Tania Sourdin and Chinthaka Liyanage

The Promise and Reality of Online Dispute Resolution in Australia


Zhao Yun, Timothy Sze, Tommy Li and Chittu Nagarajan

Online Dispute Resolution in Asia


Gabriela R. Szlak

Online Dispute Resolution in Latin America – Challenges and Opportunities


Mohamed S. Abdel Wahab

Online Dispute Resolution for Africa